Terms and Conditions for Use and Sales

The website www.englishblacksmith.co.uk is owned wholly by Provide Online Ltd, a UK company whose registered address is: Unit 11 Shepherds Business Park, Norwich Road, Lenwade, Norfolk, NR9 5SH. Full contact details are here.

Index (quick-links)

1. This Website
2. Security and Privacy
3. Pricing
4. Acceptance of Your Order
5. Delivery
6. Returns Policy
7. Complaints
8. Faulty Products
9. Warranty
10. Copyright
Other Legal Matters

1. This Website

Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.

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2. Security and Privacy

2.1.1 The final payment stage where you enter your card details is managed externally to our site by industry leading payment gateway: Protx (www.protx.co.uk). This offers a huge additional level of protection for you, given that protx can offer the highest level of security.

2.1.2 At no point in time does Provide Online Ltd store your credit card number. This is encrypted and hidden from our view by the systems at PROTX. You will see the padlock icon on the bottom of your screen and the new Internet address in your browser. You can verify the identity and status of the site by clicking on the padlock icon on your browser.

2.1.3 Data relating to your order, your payment card details will be securely transmitted from your screen as you type this in, to the Protx secure server in an 128-bit (the maximum) encrypted format. This information is then decrypted only once it has safely been stored on the Protx secure server. Protx will then verify your details with your bank/credit card company (in an encrypted format) and attempt to process the transaction. If there are any errors, for example if you enter a wrong number, or your address doesn't match the card, you will be asked to reenter this information. If the transaction is successful you will receive a digital receipt from protx and an order confirmation from us. Both will be sent to your specified email address.

2.2 Provide Online Ltd takes the security and privacy of your data very seriously and for this reason we have written a detailed privacy policy. You can view our privacy policy here.

2.3 You should always check that the contact information you provide is correct before proceeding to payment.

2.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use by children.

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3. Pricing

3.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.

3.2 We reserve the right to alter all product pricing without notice.

3.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account.

3.4 The prices displayed on our website are in British pounds (sterling) and include VAT (if applicable).

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4. Acceptance of Your Order

4.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.

4.2 Your offer is only accepted by us once we have dispatched your order.

4.3 Product items not dispatched are not included in the order and contract between you and us.

4.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

4.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

4.6 Once the payment has been received, any order cancellation will result in a 10% cancellation charge.

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5. Delivery

5.1 All orders received by us are shipped subject to availability.

• Our estimated delivery times are outlined here.
  
• The exact shipping cost will be calculated by adding your products to the basket then choosing your location at the checkout.
  
• If for any reason there is a delay we will keep the customer informed of expected delivery times.

5.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfillment company or a full refund.

5.4 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.

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6. Returns Policy

6.1 All returns must first be requested in writing. Full contact details are available here. You have 7 working days following the day of receipt to request authorisation for a return. The customer will be charged a 25% restocking charge and the customer will be responsible for the safe return of these items.You must provide a copy of the original invoice or other proof of purchase. To return a product please send the item(s) to:
Provide Online Ltd
Unit 11 Shepherds Business Park
Norwich Road
Lenwade
Norfolk
NR9 5SH

Bespoke items are made to your individual requirements and are therefore not returnable unless faulty in which case a repair or replacement will be offered free of charge.

6.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.

6.3 Please observe the following procedure for all returns to us:

6.3.1 Please contact us to authorise your return.

6.3.2 If you are returning your product because it is defective, please state the defect or defects.

6.3.3 Repackage the product in its original packaging (please use clear tape to reseal any opened bags), including any accessories, brochures, manuals, guarantees or warranties that came with the product. Goods should be returned in a re-saleable condition and unfortunately we will be unable to issue a credit where the product is in an incomplete state.

6.4 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

6.5 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

6.6 We will also credit the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

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7. Complaints

7.1 We endeavour to respond to all customer complaints or queries within three working days. We aim to offer a timely and helpful response to all complaints and strive to achieve total customer satisfaction.

7.2 If you have a complaint please stating as much detail as possible in order for us to resolve the issue within a satisfactory timescale, you will be kept fully informed of the status of your complaint.

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8. Faulty Products

Where a Customer experiences a fault with a product it can be returned to Provide Online Ltd , subject to our Returns Policy above.

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9. Warranty

9.1 Our products have a 12 months warranty against manufacturing defects. Some items on our website may be warranted for longer. See the 'Guarantee' section on the website for specific details.

9.2 Any goods which are subject to a warranty claim should be returned to Provide Online Ltd for inspection.

9.2.1 Please contact us to authorise your return.

9.2.2 Upon inspection Provide Online Ltd will repair, replace or refund the original cost of the defective unit.

9.3 Warranty does not cover accidental or deliberate damage, acts of god, damage incurred by incorrect use or not following any specific instructions supplied with the goods. The goods must not be modified or repaired by anyone without our prior approval.

9.4 Any products that have not failed due to manufacturing defect, will be repaired at the cost of the customer. Provide Online Ltd reserve judgment on this and our decision is final.

9.5 Carriage costs for the return of goods to Provide Online Ltd will be the responsibility of the customer.

9.6 Warranty does not cover the incorrect purchase of our products.

9.7 The warranty will become invalid if the products have not been used for the purpose they were designed for.

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10. Copyright

10.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of Provide Online Ltd , unless expressly acknowledged as otherwise.

10.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

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Other Legal Matters

11. License

11.1 Provide Online Ltd , grants you a license to access the content, information and services contained within our website for personal use only.

11.2 This license allows you to download and cache (using your browser) individual pages from our website.

11.3 This license does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.

11.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.

11.5 Our website cannot be placed within the frame-set of another site.

11.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

11.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.

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13. Reasonably Foreseeable Losses

13.1 Provide Online Ltd will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made.

13.2 All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.

13.3 Provide Online Ltd does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty by us, our employees or officers.

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14. Severability

The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

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15. Waiver

Failure by Provide Online Ltd to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.

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16. Entire Terms & Conditions

These Terms & Conditions set out the entire agreement and understanding between you and Provide Online Ltd . We reserve the right to change these Terms & Conditions at any time, without giving notice to you.

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17. Events outside our control

Provide Online Ltd , shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

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18. Linking To This Site

We welcome linking to our website, and will be happy to provide the linking code if we consider the source site to be suitable. Please contact us for the code.

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19. Jurisdiction

These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

Nothing in this Returns Policy affects your statutory consumer rights.

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This page was last updated: 14 May 2008